CPAP America’s Return Policy

CPAPAmerica.com will accept returns on any unopened product within 30 days of the original ship date. A 15% restocking fee will be subtracted from the original cost and a credit to the original form of payment will be issued. Shipping costs are not refundable. Please note that sleep therapy products are highly personal and any product that has been opened cannot be returned. This includes all CPAP, APAP, BiPAP, and VPAP Machines and Humidifiers even if there are no hours of usage placed on the machine. Bedding products (bed pillows, pillow cases, mattress covers, etc.) cannot be returned.

All returns require a Return Authorization number (RA number). The easiest way to request an RA number is by completing our online contact form. Once an RA has been received, products must be returned within 14 days. Make sure that the RA number is clearly written on the package. Return the item in its original packaging and original condition.

Returned items should be sent after receiving authorization to:

CPAPAmerica.com
Attn. Returns Department
943 Kings Highway
Suite 503
West Deptford, New Jersey 08066

Once your return is received, CPAPAmerica.com will issue a credit to the credit card used for the purchase. Please allow up to 2 weeks for your credit to be issued.

CPAPAmerica.com will accept returns on merchandise sold that have manufacturing defects. If you believe the product you purchased has a manufacturer’s defect or was damaged in shipping, please contact us for troubleshooting. A RA number and pre-paid shipping label will be issued if necessary. Once we have received the product and confirmed the manufacturer’s defect, we will send a replacement.

All of our products are new and direct from the manufacturer. We do not sell used or refurbished equipment.

What items can be returned to CPAP America?

Any unopened CPAP or Bi-level machine, mask, or accessory may be returned.

What items cannot be returned to CPAP America?

Bedding products such as, bed pillows, pillow cases, mattress covers, etc. cannot be returned. Opened items are not returnable.

I opened my CPAP, but I didn’t use it, can I return it to CPAP America?

CPAP, APAP, BiPAP, and VPAP Machines and Humidifiers cannot be returned once the secure seal has been opened.

How long do I have to make a return to CPAP America?

We will accept returns on most unopened product within 30 days of the original ship date. Once you receive a RA number, your items must be returned within 14 days.

What should I do if the item I purchased was damaged in transit?

If you believe that your purchase was damaged in transit, contact us for troubleshooting. A RA number will be issued and the item will be replaced if necessary.

What should I do if the item I purchased is defective?

If you believe that your purchase has a manufacturer defect, contact us for troubleshooting. A RA number will be issued and the item will be replaced if necessary.

How do I obtain a return merchandise authorization number from CPAP America?

You can request a RA number by completing our online Contact Form.

Where should I send my return to CPAP America?

CPAPAmerica.com
Attn. Returns Department
943 Kings Highway
Suite 503
West Deptford, New Jersey 08066

How long does it take CPAP America to process my return?

Once your return is received, we will issue a credit to the original form of payment. Please allow up to 2 weeks for your credit to be issued.

What costs are associated with returns to CPAP America?

We cannot refund shipping costs. A 15% restocking fee will be subtracted from the original cost and a credit to the original form of payment will be issued.

Please use our Contact Form or call 1-800-569-0167 with any further questions regarding CPAP America’s return policies.